At Silkenroyal, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we offer a straightforward refund and return process.
Eligibility for Refunds
- Items must be returned within 30 days of purchase.
- Products must be unused, unopened, and in their original packaging.
- Proof of purchase (order confirmation or receipt) is required.
Non-Refundable Items
- Items purchased on final sale or clearance.
- Opened or partially used cosmetics and skincare products for hygiene reasons.
- Gift cards and promotional items.
How to Request a Refund
- Contact our customer support team at support@silkenroyal.com deals or call +91-99999 00000
- Provide your order details and the reason for the return.
- Our team will guide you through the return process and provide a return shipping label if applicable.
Refund Process
- Once we receive and inspect the returned item, we’ll notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 3-5 days and credited back to your original payment method.
- Shipping costs are non-refundable unless the return is due to a defective or incorrect item.