At Silkenroyal, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and safeguard your information to ensure you have a safe and secure shopping experience.

Information We Collect

  • Personal Information: When you make a purchase or create an account, we collect your name, email address, shipping address, billing address, and payment details.
  • Non-Personal Information: We also collect non-identifiable data, such as browsing activity, device type, and IP address, through cookies and other tracking technologies.

How We Use Your Information

  • To Process Orders: We use your personal information to process and fulfill your orders, manage your account, and communicate with you regarding your purchases.
  • To Improve Customer Experience: We may use your data to personalize your shopping experience, provide customer support, and send marketing communications (if you’ve opted-in).
  • To Improve Our Website: Non-personal information is used to enhance site functionality and user experience.

Data Security

  • We implement a variety of security measures, including encryption, to protect your personal information.
  • However, no method of data transmission over the internet is 100% secure, so we cannot guarantee absolute security.

Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following cases:

  • Service Providers: We may share data with trusted third-party service providers who help us operate our website and conduct business.
  • Legal Compliance: We may disclose information if required by law, court order, or governmental request.

Your Rights

  • Access & Update: You can update your account information or opt-out of marketing communications at any time.
  • Request Deletion: You can request to delete your personal information by contacting us.

Data Retention

We retain personal data only for the duration necessary to achieve the purposes for which it was collected. This includes complying with legal obligations, resolving disputes, and enforcing agreements. The retention period is set at 2 years, depending on the type of data and specific legal or operational requirements.